Help Center
Go to roxhillmedia.com
Client questions
Lists
Integrating lists
Delete lists and folder
Search - tab
PR opportunities
Data
Distribution
Bouncebacks
Second tier authentication (DKIM Verification)
Analytics
Press release
AWS Email verification
Previews
Campaigns
Client demonstrations
Renewals
Webinars
RoxStars and Tomorrow's Business Newsletters
Client questions
Certificates
Login
Data
Subscription
Complaint
Mobile app
GDPR
Roadmap
Login
User account locked
Admin site Login
Eversign
Back to home
Help Center
Client questions
Lists
Integrating lists
Delete lists and folder
Search - tab
PR opportunities
Data
Distribution
Bouncebacks
Second tier authentication (DKIM Verification)
Analytics
Press release
AWS Email verification
Previews
Campaigns
Client demonstrations
Renewals
Webinars
RoxStars and Tomorrow's Business Newsletters
Client questions
Certificates
Login
Data
Subscription
Complaint
Mobile app
GDPR
Roadmap
Login
User account locked
Admin site Login
Eversign
Client questions
Can we able to edit customer name in admin or create a new customer?
What is in the pipeline for Roxhill (UBS asked that when being shown distribution)?
An end-user / client has found a bug?
Roxhill Training overview
Certificates
Security accreditations & other certificates
Login
Unable to create new login in Admin Page
How can I approach my client who is sharing their login?
What do we say when a client asks us if it’s OK to share their log-in with their colleagues?
Can I add a log-in onto our account for someone at the PR agency that we use?
What about when someone asks us to set up generic log-ins i.e. intern@ or pr@ etc.
See more
Data
What do I do when a contact has moved company?
Why do you have so few journalist mobile numbers on Roxhill?
Are you planning on showing Forward Features for regional papers (Gorkana have these…..)?
Why under ‘based in countries’ in there a ‘Democratic Republic of Korea’ option when there are no journalists in North Korea?
You don’t have many Forward Features listed – are you planning on expanding this section of Roxhill?
How do we handle Clients when they complain about the speed of turnaround on their lists?
What should we say to clients when they ask us about influencers?
How is Roxhill getting the headline feed for Vogue, Cosmopolitan etc?
Red were saying that on Gorkana there are notes from the journalists saying what they write about etc.
Why does Roxhill not list Journalists’ sporting interests?
Will we be creating pie charts for business trades?
Will we be getting a feed coming through for the trades like the NLA feed for the nationals?
With the topic search only being for UK national and regional outlets…does it include, say, the African journalist that writes for the Financial Times?
What do we do when someone sends us information about journalist moves and other gossip?
What do we say when they complain about global data?
How do we get the Instagram feed?
How can Roxhill upload pre-existing client lists?
Can we pull data feeds from Linkedin and Facebook similar Twitter and Instagram?
Why does Roxhill no longer pull in a feed from Wall Street Journal/Dow Jones?
Why do you have two sets of online figures on Roxhill and why are the numbers so wildly different?
Why are your Online Unique User figures (OUU) different from those on Gorkana?
How do you research your data / alerts?
When a journalist unsubscribes, what do we advise clients to do? Change the GDPR status and take them off one list/all lists?
See more
Subscription
How do I merge a contact or company?
What should we say when Clients ring up wanting to cancel?
"We’re looking around because we want a platform that covers both monitoring and database".
Complaint
What do we say when clients complain about media requests?
Your alerts are not as up to date as Gorkana’s and you tend to miss a lot of moves?
Mobile app
Is it possible to use the mobile app in landscape